You have been directed to this page because a case has been opened for you that will be sent to USCIS for processing. The links listed below provide more information related to the specific notification you received from [email protected]:
Feel free to review the details provided in other sections of this page; please know that the section which matches the notification you received contains the information applicable to the case’s current status.
If you would like more information on the specific case opened in your account, you can review our Case Specific landing page HERE. Each case type will have a page providing more information specific to that case, such as case timeline expectations, common document requests, and processes for dependents.
WHO TO CONTACT:
FREQUENTLY ASKED QUESTIONS:
We are pleased to confirm that a new case has been opened in your Envoy account! When a new case is first opened in your account, there are three main actions required from you to get started. Please review the below for information on next steps and resources for navigating your account:
1. Log into your Envoy account
If you have not already accepted your account invitation:
If you need login assistance, contact Envoy Customer Experience using the chat feature available at https://app.envoyglobal.com/client/auth/login
2. Complete the Questionnaire
For every new case opened in your Envoy account, you will need to complete the case questionnaire. This must be 100% complete by all parties (you and your employer, as applicable) before the legal team can begin preparing the case. If you have questions on what to provide, look for help text!
For more information on completing the case questionnaire: https://www.envoyglobal.com/faq-for-employees/employee-faq-questionnaire/
3. Upload requested Supporting Documents
Document requests are embedded throughout the questionnaire, and you can also find a general list of document placeholders in the Supporting Documents section. After the case is submitted for review, the legal team will add and remove document requests based on what they need for you specifically.
For more information on case documents: https://www.envoyglobal.com/faq-for-employees/employee-faq-documents/
After all necessary actions are completed in the Information Gathering stage, the case will be submitted to the legal team for review. During the initial review stage, the legal team will review all the documents and information that were provided and begin drafting any necessary Case Materials.
Depending on the case type, you or your employer will be prompted to review any drafted Case Materials as well as provide any remaining documents and information. After everything has been reviewed and assembled, the case will be finalized and sent.
For more information on what the process looks like for the case opened in your Envoy account, please locate that case type on our case-specific landing page HERE.
Now that this case in your Envoy account has been marked as Sent, you can review a breakdown below of next steps you can anticipate as the case is under adjudication with USCIS.
Receipt Notices from USCIS are currently arriving in the office about 4-8 weeks from when they are issued. After the legal team processes a mailed Receipt Notice in the office, they will apply it to the appropriate case in your Envoy account. When the Notice is applied, you will receive an email notification from [email protected] confirming that the Receipt Number has been added to that case. This information will also be available in the Case Details section, and you will be provided with an interactive link to check the case status on the USCIS website.
We are eager to hear back from USCIS regarding your casework, and we will be sure to keep you informed on any updates we receive!
The legal team will be sure to keep you informed of any case updates as the government is adjudicating this filing.
Please note that any timelines we are able to provide are based on average processing times and can change at the discretion of USCIS. You can find more information on checking USCIS processing times here: https://www.envoyglobal.com/faq-employee-users/employee-faq-case-status/#uscisprocessingtimes
The legal team has marked the case in your Envoy account as Complete – Approved! This means that we have received the hard copy of the Approval Notice, and the legal team has updated any relevant expiration dates in your Envoy account.
*If you were not directed to this page from a Case Completion notification, the legal team will contact you and your employer directly with more information.
After the Approval Notice arrives in the office, it will be uploaded to the Reference Documents section of the case. If you are not able to view the Notice, please contact Envoy Customer Experience for assistance. The team may need to confirm your employer’s approval to share this document, and the Customer Experience team can access specific preferences we have stored on file or assist you with contacting your employer directly.
You and your employer may have received a courtesy copy of the Approval Notice from USCIS directly. If the legal team possesses the original document, please review the case specific FAQs for more information on where the original notice is sent. You can locate the case name on our Case Specific FAQ landing page here: https://www.envoyglobal.com/case-specific-faq-for-employees/
You may not require additional cases in your Envoy account for some time now that this case is approved. That said, we do ask that you keep your Envoy account updated if your information changes or documents are updated. This will allow for proper tracking of any expiration dates, and all of the information stored in your Account profile will populate into any future cases in your Envoy account.
If any of the following scenarios apply to you, the legal team requests that you always notify them with the details in your Communication Center:
If you are unsure on who to contact about an update or you require assistance updating your Account profile, please contact Envoy Customer Experience. The team is happy to direct you to the legal team as needed and can assist you with any non-legal inquiries related to the Envoy platform.
WHO TO CONTACT:
Questions about Legal Immigration: Contact the legal team in your Communication Center Questions about your Envoy Account or Actions Needed:
[email protected]
FREQUENTLY ASKED QUESTIONS:
Answers to common employee questions about the Envoy platform can be found here: https://www.envoyglobal.com/faq-employee-users/
For FAQs on the specific case opened in your account: Case specific landing page
